Last updated: 23.09.25
Welcome to hpichecks.com (“we”, “us”, “our”). By accessing and using our website and services—including one-time vehicle history reports and subscription plans—you agree to comply with and be bound by the following terms and conditions.
If you do not accept these terms, please do not access or use our services.
You affirm that you are either over 16 years of age, an emancipated minor, or possess legal parental or guardian consent, and that you are fully able and competent to enter into these terms, conditions, obligations, affirmations, representations, and warranties. Additionally, you affirm that you are at least 16 years old, as hpichecks.com is not intended for children under 16. If you are under 16 years of age, you are not permitted to use hpichecks.com .
Your obligations towards HPIchecks.com include:
Clarification: We are a private, third-party provider of vehicle history checks. We are not affiliated with the UK Government, DVLA, police, insurers, finance companies, or any official “HPI Check” provider. “HPI” may be a trade mark of its respective owner; any references are descriptive only.
Our website offers a subscription-based service providing access to premium features and/or a set number of checks per billing period. From time to time, we may offer an introductory Trial at the price shown at checkout (the “Trial Price” ) for the period shown at checkout (the “Trial Period” ). By subscribing (including starting a Trial), you agree to these Terms and to the information shown on the subscription page at the time of sign-up.
6.1. Subscription Plans. We offer various plans with different levels of access. Plan details and any usage limits are shown on our subscription page and/or checkout. Unused allowances do not roll over unless expressly stated.
6.2. Billing. Subscriptions are billed on a recurring basis (typically monthly) from the date your paid subscription starts or converts.
6.3. Unsuccessful Recurring Payment. If a recurring payment (including the first post-Trial charge) fails, we may retry collection, suspend access, and/or apply a reasonable administrative fee of up to £20.00 to keep your subscription active until the full fee can be processed successfully.
6.4. Payment Processing & Security. If a recurring payment (including the first post-Trial charge) fails, we may retry collection, suspend access, and/or apply a reasonable administrative fee of up to £20.00 to keep your subscription active until the full fee can be processed successfully.
6.5. Price/Plan Changes. We may change fees or features. We will give at least 14 days’ notice of any material change. Continued use after the effective date constitutes acceptance; otherwise you may cancel before the change takes effect.
Trials
6.6. Trial Offer & Eligibility. Trials are available as advertised on the subscription page. Unless stated otherwise, Trials are for new customers only, one per person/company, non-transferable, and may not be combined with other offers.
6.7. Trial Start & End. The Trial starts when you complete sign-up and ends at the exact date/time shown at purchase and on your account page (the “Trial End”).
6.8. Trial Price & Payment Method. If a fee applies to the Trial, you authorise us to charge the Trial Price at sign-up. A valid payment method is required to start a Trial.
6.8. Trial Price & Payment Method. If a fee applies to the Trial, you authorise us to charge the Trial Price at sign-up. A valid payment method is required to start a Trial.
6.9. Auto-Conversion After Trial. Unless you cancel before the Trial End, your subscription continues automatically at the Membership Price and billing interval shown at checkout. Your first Membership charge occurs at the Trial End and recurs each billing cycle until cancelled.
6.10. Cancelling During the Trial. You can cancel anytime during the Trial from your account page or by emailing support@hpichecks.com. If you cancel before the Trial End, you won’t be charged the Membership Price and you’ll retain access until the Trial expires.
6.11. Trial Limits & Fair Use. Trials may include reduced usage limits or features versus paid plans; any limits are shown at sign-up. We may suspend or terminate a Trial for suspected abuse (e.g., creating multiple accounts to obtain repeated Trials).
6.12. Consumer Rights. Nothing in this section affects any non-waivable consumer rights that apply in your country. Details are provided at checkout and on your account page.
We also offer one-time vehicle history checks for users who prefer not to subscribe.
Refund Policy for One-Time Payments: Once a report has been generated and delivered (including on-screen or via link/email), the service has been fulfilled and no refund will be issued, except where we fail to provide the report due to our error and cannot reasonably remedy it.
Terms for One-Time Payments: By making a one-time purchase, you agree to these terms and acknowledge the payment is non-refundable once the service is rendered.
8.1. Fair Use: Our services are intended for personal, non-commercial use. Excessive usage beyond what is reasonably expected for your plan may result in additional charges, rate-limiting, suspension, or termination.
8.2. Premium Services: If you utilise a premium service (e.g., a data-rich report) and it has been completed, no refund will be issued for that service.
9.1 Refund Policy
9.2 Subscriptions — Immediate Access & Member Responsibility
9.3 Cancellation Policy (Subscriptions)
You may cancel at any time from your account. Cancellation stops future billing, and you retain access until the end of the current paid period. No prorated refunds are provided for any unused time in the current billing cycle. If a recurring payment fails and an administrative fee is incurred, that fee remains payable.
9.4 Cooling-Off for Digital Services (UK)
9.5 Payment Processing & Failed Payments
We may retry failed payments and/or suspend access until payment is successful. A reasonable administrative fee of up to £20.00 may be applied to keep your subscription active following unsuccessful collection attempts.
10.1. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
10.2. Compliance: You agree to use our services in compliance with all applicable laws and regulations. Misuse may result in suspension or termination without notice.
10.3. Accuracy of Inputs: You are responsible for the accuracy of vehicle details submitted. Incorrect inputs may affect results and are not grounds for a refund.
11.1. Changes to Terms: We may modify these terms at any time. Changes are effective upon posting on our website, with material changes (including subscription fees/features) notified at least 14 days in advance where feasible. Your continued use constitutes acceptance of the revised terms.
11.2. Service Modifications: We may update or discontinue features or services at our discretion. We will provide notice of significant changes when feasible.
We strive for accuracy but rely on third-party data sources that may be delayed, incomplete, or contain errors. Reports are provided “as is” for information only and do not constitute legal, financial, or mechanical advice. To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services. Our total liability for any claims under these terms is limited to the amount you paid us for the specific one-time report or, for subscriptions, the fees paid in the three (3) months preceding the event giving rise to the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be resolved in the courts of England and Wales (consumers in the UK/EU may also benefit from mandatory local consumer protections).
14.1. Company Details:This website, hpichecks.com, is an independent third-party service provider and is not affiliated with any government agency or official HPI provider in the UK. The website and services are operated by Motorcar Tech Services Ltd.
14.2. Contact Information:
14.3. General Communication Policy:
14.4. Legal Compliance and Transparency:
15.1. Updating Details: Any changes to the company’s registration details or contact information will be updated in these Terms and Conditions to maintain transparency.
15.2. User Reference: Users are advised to refer to this section periodically for the most current company details.
For questions or concerns regarding these Terms and Conditions, please contact us at support@hpichecks.com or write to 56 Howard Agne Close, Bovingdon, Hemel Hempstead, England, HP3 0EQ, UK.
